Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Rabbaemace Singing Lessons website and services. By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

2. About Our Services

Rabbaemace Singing Lessons provides professional vocal training services including:

• Individual singing lessons
• Group vocal classes
• Online coaching sessions
• Performance coaching
• Audition preparation
• Corporate voice training

3. Eligibility

Our services are available to individuals of all ages. For students under 18 years of age:

• Parental or guardian consent is required
• A parent or guardian must be present during lessons for students under 16
• Payment must be made by a parent or guardian

4. Booking and Payment

4.1 Lesson Booking

• Lessons must be booked in advance through our contact system
• Lesson times are allocated on a first-come, first-served basis
• We reserve the right to modify schedules due to unforeseen circumstances

4.2 Payment Terms

• Payment is due in advance of lessons or as per package agreements
• Accepted payment methods include cash, bank transfer, and credit cards
• Package payments are non-refundable except as outlined in our cancellation policy
• Prices are subject to change with 30 days' notice

5. Cancellation and Rescheduling

5.1 Student Cancellations

• 24 hours' notice is required for cancellations or rescheduling
• Lessons cancelled with less than 24 hours' notice may incur a cancellation fee
• No-shows will be charged the full lesson fee
• Lessons can be rescheduled within the same month when possible

5.2 Studio Cancellations

• We will provide as much notice as possible for any cancellations
• Cancelled lessons will be rescheduled at no additional cost
• In case of extended unavailability, proportional refunds may be provided

6. Studio Rules and Expectations

6.1 Student Responsibilities

• Arrive on time for scheduled lessons
• Bring water and any personal materials as required
• Practise regularly between lessons
• Treat studio equipment and facilities with respect
• Maintain appropriate behaviour and language

6.2 Health and Safety

• Inform us of any health conditions that may affect your voice or breathing
• Do not attend lessons if you are unwell or experiencing vocal strain
• Follow all studio safety guidelines and emergency procedures
• Report any injuries or incidents immediately

7. Intellectual Property

All content on our website and materials provided during lessons are protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or modify our materials without permission
• Record lessons without explicit written consent
• Share proprietary techniques or methods with third parties
• Use our branding or materials for commercial purposes

8. Privacy and Confidentiality

We respect your privacy and maintain confidentiality regarding:

• Your personal information and progress records
• Discussions during lessons
• Your musical goals and aspirations
• Any sensitive information shared during our professional relationship

Please refer to our Privacy Policy for detailed information about data handling.

9. Limitation of Liability

While we strive to provide excellent vocal training, we cannot guarantee specific outcomes. Our liability is limited to:

• Providing professional vocal instruction to the best of our ability
• Maintaining a safe learning environment
• Refunding unused lessons in accordance with our cancellation policy

We are not liable for:

• Vocal injuries resulting from improper technique outside of lessons
• Failure to achieve specific performance goals
• Lost opportunities or career outcomes
• Consequential or indirect damages

10. Website Use

10.1 Acceptable Use

When using our website, you agree not to:

• Use the site for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Transmit harmful or malicious code
• Interfere with other users' access to the site
• Collect personal information without consent

10.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

11. Professional Standards

Rabbaemace Singing Lessons maintains professional standards including:

• Appropriate professional boundaries in all interactions
• Continuing education and professional development
• Evidence-based teaching methods
• Respect for students' individual goals and abilities
• Ethical business practices

12. Termination

Either party may terminate the professional relationship with reasonable notice. Reasons for termination may include:

• Breach of these Terms
• Inappropriate behaviour
• Non-payment of fees
• Incompatibility of teaching and learning styles

Upon termination, unused lesson credits may be refunded proportionally.

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government regulations or restrictions
• Public health emergencies
• Technical failures beyond our control

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved through the courts of Victoria or through alternative dispute resolution as mutually agreed.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms or to discuss any concerns, please contact us:

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. We will replace any unenforceable provision with a valid provision that most closely reflects our original intent.