Privacy Policy

1. Introduction

Rabbaemace Singing Lessons ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rabbaemace.com or engage our singing lesson services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Payment and billing information
• Musical experience and goals
• Lesson attendance and progress records
• Communication records with our studio
• Marketing preferences

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing singing lessons and related services
• Processing payments and managing your account
• Communicating about lessons, schedules, and studio updates
• Sending newsletters and marketing communications (with consent)
• Improving our services and website functionality
• Complying with legal obligations
• Protecting our business interests and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website, conducting business, or serving you (e.g., payment processors, email service providers)
• Legal Requirements: When required by law, court order, or government investigation
• Business Protection: To protect our rights, property, or safety, or that of our students or the public
• Consent: When you have given explicit consent for specific disclosures

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through our cookie banner or your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Enable personalised advertising and content

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server environments and encrypted data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security practices

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

• Student records: 7 years after last lesson
• Financial records: 7 years as required by tax law
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years maximum

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain processing activities
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

We provide singing lessons to students of all ages, including children under 18. For students under 18, we require parental or guardian consent before collecting personal information. Parents have the right to review, modify, or delete their child's information.

11. International Data Transfers

Your personal information is primarily stored and processed in Australia. If we transfer information overseas, we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last modified" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner: